Banking Complaints H1 2020 - (selected banks)

Complaints received by the FCA H1 2020 for a selection of banks. Sorted from high to low, number of complaints received per 1000 accounts held.

Selected banks. Banking complaints per 1000 accounts. 6 month period. H1 2020

Atom Bank PLC

7.49

Barclays Bank Plc

7.44

Bank of Ireland (UK) Plc

6.1

HSBC UK Bank Plc

6.02

Sainsbury's Bank Plc

6.02

Capital One (Europe) plc

5.92

Tandem Bank Limited

5.76

Monzo Bank Ltd

5.75

Marks & Spencer Financial Services Plc

4.91

Vanquis Bank Limited

4.68

Tesco Personal Finance PLC

4.22

TSB Bank plc

4.05

Clydesdale Bank Plc

3.95

Coutts & Company

3.78

National Westminster Bank Plc

3.76

The Royal Bank of Scotland Plc

3.66

Metro Bank PLC

3.39

Barclays Bank UK PLC

3.35

Lloyds Bank PLC

3.12

MBNA Limited

3.09

Santander UK Plc

3.05

The Co-operative Bank Plc

2.74

Starling Bank Limited

1.93

Bank of Scotland plc

1.79

Nationwide Building Society

1.63

Coventry Building Society

1.58

Paragon Bank Plc

1.38

Skipton Building Society

1.36

Leeds Building Society

0.75

Yorkshire Building Society

0.66

Source: https://www.fca.org.uk/publication/data/firm-level-complaints-data-2020-h1.xlsx